FREQUENTLY ASKED QUESTIONS (FAQs)
ABOUT US
What is Earthly Jewels?
Earthly Jewels is a Philippines-based online shop that sells beads, jewelry findings, settings, charms, digital collage sheets,
resin, crafting tools, DIY kits & tutorials nd other crafting supplies.
Who runs the site?
My name is Penny Ilagan.
I am the maker of the Earthly Jewels Beads website and the artist behind the handmade creations of Earthly Jewels.
I work at home in my own studio creating items and providing beads and crafting supplies online.
Where are you located?
I am located in the Philippines in Asia.
GENERAL ORDERING INFO
Who can place an order online?
I accept orders internationally.
You can order here on this website using the shopping cart. I will process your order and check on availability of all the items you have ordered.
Once processed, I send out an invoice via email and bill you depending on your choice of payment method.
What is the process of ordering online?
Browse the online catalog on this site. If you find an item you want to order, click on ADD TO CART.
When you are done shopping, go to payments and fill up your personal information and submit.
The order is forwarded to my email. I check my email practically everyday.
Once I get your order, I will send you your invoice which will include the necessary payment details. Please check your email for the invoice.
Make your payment.
Please send your payment within 3 days of the receipt of your invoice.
If payment is not received, your order will be cancelled and you will receive a cancellation message in your email.
Once payment is received, I will send your package using the local courier according to the shop's shipping schedule..
I will email/pm you with the tracking number.
How can I pay for my order?
PAYMENT METHODS
Payments accepted for local orders include -
2. BPI DEPOSITS Payments accepted
For INTERNATIONAL orders -
PAYPAL
Service fee of 5% of your total bill will be charged for all Paypal payments.
How will I receive my items? How long will it take?
The packages are sent using XEND courier.
For local packages, shipping takes approximately 3-7 business days.
For international orders, shipping may take from 2-12 weeks depending on your location. Please keep this in mind before placing your order with us. You may contact me through the contact for to inquire about RUSH orders (using FEDEX or EMS)
Is there a minimum order?
There is no minimum order.
PAYMENT
What payment methods do we accept?
LOCAL ORDERS
Payments accepted for local orders include -
- BPI DEPOSITS
- GLOBE GCASH PAYMENTS (TEMPORARILY UNAVAILABLE)
- SMART MONEY PAYMENTS
INTERNATIONAL ORDERS
Payments accepted for INTERNATIONAL orders include -
- PAYPAL
- Service fee of 5% will be charged on the total (including shipping fee) for all Paypal payments.
- ETSY LISTING
- If you like shopping at ETSY. I can create a custom listing
for your entire order and you can checkout using their gateway.
- Service fee of 10% will be charged for all ETSY orders.
SHIPPING
Do we ship internationally?
Yes, we ship worldwide.
Your country may impose additional duties or taxes. Please be aware of your country's customs process
and fee structure before you order so you know what to expect . You will be responsible to pay these yourself.
What couriers do we use?
LOCAL SHIPPING COURIERS & SCHEDULES
*packages are shipped out the next day after payment
FAST TRACK COURIER
INTERNATIONAL SHIPPING COURIERS & SCHEDULES
*packages are shipped out the within 5 business days of payment.
I may use either Philpost or Xend (a local courier)
To estimate shipping fees please visit these sites -
XEND -
http://xendexpress.com/InternationalRates.aspx
PHILPOST -
http://www.philpost.gov.ph/web/international-mail-rates/
Or send me a message through the CONTACT FORM for a specific shipping quote. Please provide the city and country of where you will be shipping to when asking for a quote.
What is Earthly Jewels?
Earthly Jewels is a Philippines-based online shop that sells beads, jewelry findings, settings, charms, digital collage sheets,
resin, crafting tools, DIY kits & tutorials nd other crafting supplies.
Who runs the site?
My name is Penny Ilagan.
I am the maker of the Earthly Jewels Beads website and the artist behind the handmade creations of Earthly Jewels.
I work at home in my own studio creating items and providing beads and crafting supplies online.
Where are you located?
I am located in the Philippines in Asia.
GENERAL ORDERING INFO
Who can place an order online?
I accept orders internationally.
You can order here on this website using the shopping cart. I will process your order and check on availability of all the items you have ordered.
Once processed, I send out an invoice via email and bill you depending on your choice of payment method.
What is the process of ordering online?
Browse the online catalog on this site. If you find an item you want to order, click on ADD TO CART.
When you are done shopping, go to payments and fill up your personal information and submit.
The order is forwarded to my email. I check my email practically everyday.
Once I get your order, I will send you your invoice which will include the necessary payment details. Please check your email for the invoice.
Make your payment.
Please send your payment within 3 days of the receipt of your invoice.
If payment is not received, your order will be cancelled and you will receive a cancellation message in your email.
Once payment is received, I will send your package using the local courier according to the shop's shipping schedule..
I will email/pm you with the tracking number.
How can I pay for my order?
PAYMENT METHODS
Payments accepted for local orders include -
- GCASH PAYMENTS (temporarily unavailable)
2. BPI DEPOSITS Payments accepted
For INTERNATIONAL orders -
PAYPAL
Service fee of 5% of your total bill will be charged for all Paypal payments.
How will I receive my items? How long will it take?
The packages are sent using XEND courier.
For local packages, shipping takes approximately 3-7 business days.
For international orders, shipping may take from 2-12 weeks depending on your location. Please keep this in mind before placing your order with us. You may contact me through the contact for to inquire about RUSH orders (using FEDEX or EMS)
Is there a minimum order?
There is no minimum order.
PAYMENT
What payment methods do we accept?
LOCAL ORDERS
Payments accepted for local orders include -
- BPI DEPOSITS
- GLOBE GCASH PAYMENTS (TEMPORARILY UNAVAILABLE)
- SMART MONEY PAYMENTS
INTERNATIONAL ORDERS
Payments accepted for INTERNATIONAL orders include -
- PAYPAL
- Service fee of 5% will be charged on the total (including shipping fee) for all Paypal payments.
- ETSY LISTING
- If you like shopping at ETSY. I can create a custom listing
for your entire order and you can checkout using their gateway.
- Service fee of 10% will be charged for all ETSY orders.
SHIPPING
Do we ship internationally?
Yes, we ship worldwide.
Your country may impose additional duties or taxes. Please be aware of your country's customs process
and fee structure before you order so you know what to expect . You will be responsible to pay these yourself.
What couriers do we use?
LOCAL SHIPPING COURIERS & SCHEDULES
*packages are shipped out the next day after payment
FAST TRACK COURIER
INTERNATIONAL SHIPPING COURIERS & SCHEDULES
*packages are shipped out the within 5 business days of payment.
I may use either Philpost or Xend (a local courier)
To estimate shipping fees please visit these sites -
XEND -
http://xendexpress.com/InternationalRates.aspx
PHILPOST -
http://www.philpost.gov.ph/web/international-mail-rates/
Or send me a message through the CONTACT FORM for a specific shipping quote. Please provide the city and country of where you will be shipping to when asking for a quote.
For other inquiries or questions,
Send me an email message at [email protected]
Or you may fill up my CONTACT FORM - CLICK HERE.
Send me an email message at [email protected]
Or you may fill up my CONTACT FORM - CLICK HERE.